The manufacturer's guarantee
We support the guarantees made by the manufacturers whose products we carry. Coverage, claim deadlines, exclusions, and any repair, replacement, or refund are determined by the applicable manufacturer's warranty or guarantee.
How we help
Email hb1@pepperspartiestoo.com with your order number, product name, purchase date, and a description of the problem. We can help verify your purchase and provide the sale information needed for a manufacturer claim. An account can make your order easier to locate, but we also assist customers who checked out as guests.
Before sending a product
Follow the manufacturer's claim and return instructions. Do not mail a product to us or to the manufacturer without the required instructions or authorization. Keep your receipt and any product identifiers or photographs requested for the claim.
Refunds under a guarantee
Any refund offered under a manufacturer's guarantee follows that manufacturer's process. Our role is to help you obtain the support and remedy the manufacturer has promised.
Delivery problems
For a damaged shipment, missing item, or incorrect order, contact hb1@pepperspartiestoo.com so we can help you resolve the order issue.